Doubts are resolved at the door,
not in the group chat.
Your team asks by voice from their mobile phones and gets answers in seconds, generated strictly from your manuals with exact source citations.
Hypsen's Field Tutor is a 24/7 voice assistant that resolves operational questions using document retrieval (RAG) over company files: for every query it searches the document index, retrieves relevant snippets, and builds answers strictly from company text while citing the exact source manual. When no backing documentation exists, it explicitly declares so instead of improvising.
The WhatsApp group isn't the problem. The problem is that it arrives late.
An employee is standing right in front of a customer. They are asked something they don't know —exact package inclusions, active promotions, or edge-case policies. They message the team chat. Someone answers in ten minutes, an hour, or the next day. By then, the sales conversation is over.
Three unmeasured operational costs:
Document retrieval, not general model memory
A general AI chatbot answers from training parameters or web searches. For a business with proprietary products and procedures, a plausible but wrong answer creates commercial promises the company is forced to honor.
Employee asks by voice
Using natural spoken language from their phone. No searching through huge PDFs.
Isolated search in your company documents
Not on the open web. Strictly inside your company's isolated knowledge base space.
Answers generated from retrieved text
Constructs the response strictly from text snippets found in your manuals.
Exact source manual citation
Every answer references the exact source document and section for immediate verification.
Explicitly states if undocumented
When no company document supports an answer, the system states so clearly instead of hallucinating.
Why citations matter more than they seem
In field sales where reps promise service inclusions, an invented answer isn't a software bug — it's a commercial promise your company has to pay for, or a complaint that escalates to leadership.
Anchoring every answer to a source document is risk management.
Displaying the exact manual and policy section is not just a tech feature — it is your guarantee that sales reps and operators abide by official organization rules.
Stays updated automatically
Upload a new document and the tutor immediately answers using that version. Zero re-training or complex re-configuration needed. For operations with frequent vendor or corporate updates, this is the difference between living knowledge and six-month-old obsolete information.
What your team asks tells you where to reinforce.
Field questions are the single best gap diagnostic in existence, but today they get lost in informal chat groups. Hypsen records what was asked, by whom, and how often. The top three most repeated questions of the month tell you exactly what topic to address in next month's program.
See what reports look like →Where the Field Tutor transforms operations
Field sales
Check conditions, coverage, or promotions right in front of the customer without pausing the sale.
Retail floor
Verify technical product specs without stepping away from the buyer.
Technical operations
Consult a procedure or safety restriction without placing a call to tech support.
New hires
Ask all basic questions they'd be embarrassed to bring up in the group chat.
Common questions about Field Tutor.
The tutor operates inside Hypsen's web app, where employees log in securely. This logs all queries, associates them with the user, and keeps company data protected.
It generates answers strictly from retrieved document snippets and cites the source. Accuracy depends on your uploaded files being current.
It is the technique where the system searches an isolated document base first and constructs answers strictly from found text rather than general model knowledge. This enables exact citation.
Upload the new document and the tutor immediately answers using the updated version.
Yes. Tutor queries draw from the same shared pool of AI hours as lessons and evaluations.
Yes, and it is one of the most valuable inputs for deciding what topics to reinforce.
No. It runs seamlessly from any mobile phone web browser.
Give your team a 24/7 AI Field Tutor.
Book 15 minutes to see how Hypsen's Field Tutor answers questions with exact manual citations.